We've compiled below a listing of the most popular questions we've been asked.  If you have a question, chances are someone else has asked it already and it is listed in our FAQ's.  And of course, you can always Contact Us via email if you don't find the answer you are looking for in these pages.

• How do I sign up for email alerts?

  In order to receive email-alerts, you have to submit your email address; use the right menu on the signals page. Press the "Submit Email" button and make sure your email address is displayed correctly and the status of the alerts reads "active".

   
• I don't want Email Alerts sent every day, but only when the signal has changed. Can you allow this?

We used to allow our customers to receive Email Alerts only when the signal had changed. Because of recurring problems, we had to turn that feature off.

If an email account was non-functional or full, a customer would not get the email on that day. If we send out alerts on a daily basis, the customer is more likely to notice missing an email alert. Therefore, we changed the system.

• Can I get the Email Alerts on my cellular phone?

Yes, you can have the Email Alerts sent to your cellular phone or pager as long as they have set up an email address for you. Simply enter the email address for your cellular phone or pager and the alerts will be sent to that address.

• When do you send out the Email Alerts?

Our signals are usually updated daily by 15:15 EST, 45 minutes before the market closes, and our Email Alerts are generally sent out at the same time.

• What should I do if I didn't get an Email Alert today?

You should visit our signals area and check to see if the signals were updated.

Also check the status of your email account and make sure there are no typos in the email you registered with us. If everything is correct and you are still not getting emails on a regular basis, you could try to submit a different email address just in case your current email provider is filtering some of your email.

If you are still not getting the alerts, try sending a test email to yourself, in order to determine whether this might be the cause.

You should understand that we provide email alerts as a complimentary service to our website. We were providing signals through our website well before we offered any email alerts. We only added email alerts as a free complimentary service at the beginning of 2003.

There are many reasons for which an email from our server may not reach its intended recipient. The main reason is due to SPAM filtering. There are many providers who filter out emails from anyone who isn't in the recipients address list. Also, many people don't receive our emails simply because their email account has gone over quota. All of these problems are beyond our control and sometimes even our customer's control.

This is why we send email alerts every day, whether there are changes in our signal or not. That way people are more likely to notice that they didn't receive our email and check the site manually. Our signals site (signals.indexvolume.com ) always has the most recent signal posted. If you ever miss an email, it is best to check the site, as the information posted there is always current.

• Can I get Email Alerts on several email accounts?

No, we do not currently allow more than one Alert Email per account.