Very Important! Please read about our Email Alerts!
We've compiled below a listing of the
most popular questions we've been asked. If you have a question,
chances are someone else has asked it already and it is listed in
our FAQ's. And of course, you can always
Contact Us via email if you
don't find the answer you are looking for in these pages.
We used to allow our
customers to
receive Email Alerts only when the signal had changed. Because
of recurring problems, we had to turn that feature off.
If an email account
was non-functional or full, a customer would not get the email
on that day. If we send out alerts on a daily basis, the
customer is more likely to notice missing an email alert.
Therefore, we changed the system.
- Can I get the Email Alerts
on my cellular phone?
Yes, you can have the Email Alerts sent to your
cellular phone or pager as long as they have set up an email
address for you. Simply enter the email address for your
cellular phone or pager and the alerts will be sent to that
address.
- When do you send out the
Email Alerts?
Our signals are usually published during the trading hours, and our Email Alerts are generally sent
out right after a new signal was generated. In addition we send summary email
alert after the market closes for those traders who prefer to trade our signals
at the market open on the next tradingday.
- What should I do if I
didn't get an Email Alert today?
You should visit our signals area and check to
see if the signals were updated.
Also check
the status of your email account and make sure there are
no typos in the email you registered with us. If everything is
correct and you are still not getting emails on a regular
basis, you could try to submit a different email address just
in case your current email provider is filtering some of your
email.
If you are still not getting the alerts, try sending a test email to yourself, in order to determine
whether this might be the cause.
You should understand that we provide email
alerts as a complimentary service to our website. We were
providing signals through our website well before we offered
any email alerts. We only added email alerts as a free
complimentary service at the beginning of 2003.
There are many reasons for which
an email from our server may not
reach its intended recipient. The main reason is
due to SPAM filtering. There are many providers who filter out
emails from anyone who isn't in the recipients address list.
Also, many people don't receive our emails simply because
their email account has gone over quota.
All of these problems are beyond our control and sometimes
even our customer's control.
This is why we send email alerts every day,
whether there are changes in our signal or not. That way
people are more likely to notice that they didn't receive our
email and check the site manually. Our signals site
(signals.indexvolume.com ) always has the most recent signal
posted. If you ever miss an email, it is best to check the
site, as the information posted there is always current.
- Can I get Email Alerts on
several email accounts?
No, we do not currently allow more than one Alert Email per account.
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